SUPPORT
We’re here to help.
Email support@sumn.com.au and we will reply within one business day (Perth time). Most questions are answered below.
Common questions
The globe is grey and says “Nobody to SUMn”. What’s wrong?
SUMn can’t see any other stations yet. Check that the other computers are switched on, running SUMn and connected to the same network. For computers linked by VPN, add the other station’s address in Settings, on the Station tab.
How do I rename a station?
Right-click the globe, open Settings and change the name on the Station tab.
How do I change the alarm sound or volume?
Open Settings and go to the Audio tab. You can preview each sound before saving.
How do I set up assistance requests?
Open Settings and go to the Assistance tab. Turn requests on and tick the stations that should receive them.
How do I move my licence to a new computer?
Install SUMn on the new computer and choose Find a licence on this network, or enter your licence key.
Does SUMn replace calling emergency services?
No. SUMn helps colleagues get help to each other quickly. It is not a monitored alarm service and does not contact police, ambulance or security. In an emergency, call 000.
Still stuck?
Send us a message through the contact form with your organisation name and the name of the station, and we will get back to you.